You cannot obtain items in the following cases: -You have reached the maximum number your bag can hold of the particular type of item. -The total weight of the item exceeds the weight allowance.
By depositing some items to the Storage or selling items, you can make available space in your bag, as well as lighten the gross weight of items in your possession.
▼Even if I defeat a monster I do not receive any money.
Even if I defeat a monster I do not receive any money.
In AVABEL ONLINE, you are able to sell items dropped after defeating monsters for in-game money. You will be able to sell unnecessary items at Item Shop in each bases.
▼The mail which was in my In-box has disappeared.
The mail which was in my In-box has disappeared. Are there any display limitations?
The display limitation of the In-box is up to 100 mails.
If you receive over 100, the older mails will not be shown.
*The mail not being displayed will be displayed again by organizing your mails. Please use the "Keep" function you wish to keep in your In-box.
I lost my item. Please investigate.
Please contact with the following information, by opening AVABEL ONLINE>Connect with one of your account>Title Menu "Contact/FAQ"
▼Necessary information for investigation
・Date and time of finding out the item are lost.
・Character name and ID of which item is lost.
・The proper name of the item, enhanced level, weapon type, element, and amount.
・Date and time of the last time you have had the item.
*Shop BOX only shows a maximum of 20 items and did not disappear so please check beforehand.
*We are able to investigate "Sell," "Dispose," "Enhance," "Awaken," and "Expert Evolved" related issues, but we cannot promise that they can be returned.
*There may be times to ask for necessary information again for further investigation.
Please contact us by agreeing to the above condition.
▼About graphic of other player characters
Why do other players show up as blue sticks?
When Render Lv is set to "Lo.," other characters will be shown in blue.
Characters can be displayed by changing Render Lv to "Max" or "Hi." from "MENU" > "Options" > "Graphic", however, if the RAM capacity does not reach requirement, you may not be able to change the setting.
Render level will be automatically set to "Lo." when booting application if your device's available RAM capacity does not reach requirement.
▼I can't use the ""Reached Reward Box"" in the bag.
I can't use the ""Reached Reward Box"" in the bag.
This case may be related to one of the bags.
・Maximum amount of 1 item
Please check if that the number of items added after use does not exceed the maximum number of owned granted in your bag.
▼How to check
・Tap to Bag's ""Reached Reward Box""
・Tap on to ""Show Details"" on the bottom right
If you are low on available Weight or do not have enough space for items to carry, please clear your bag and see if you can use it again.