MMORPG with ultimate graphics for Smartphones 「AVABEL ONLINE」

Inquiries and issues about payment

  • ▼What are the effects for Monthly Tickets?
  • What are the effects for Monthly Tickets?
  • Here are the effects of Monthly Tickets.
    Please confirm the bonus effect(s) before you purchase the Monthly Ticket(s).
    * You're able to purchase the Monthly Ticket from the in-game Shop.
    * The Monthly Ticket is an in-app purchase item.
    *The Bonus (effect) on Monthly Tickets has been changed from December 26th, 2017. Please tap "Here" for more details.

    There is possibility that the effect is not immediately applied after purchase.
    In that case, please try "opening then closing the Shop page".

    - Gold Ticket
    -- EXP gain +70%
    -- JEXP gain +70%
    -- Item Drop Rate +70%
    -- Item Stack Cap: Bag +60, Storage +600

    *"Item Stack Cap" is the maximum amount (cap) for each item you can own. Please understand that it does not expand the slots for Bag and Storage.

    - Silver Ticket
    -- EXP gain +50%
    -- JEXP gain +50%
    -- Item Drop Rate +50%
    -- Item Stack Cap: Bag +40, Storage +400

    *"Item Stack Cap" is the maximum amount (cap) for each item you can own. Please understand that it does not expand the slots for Bag and Storage.

    - Bronze Ticket
    -- EXP gain +30%
    -- JEXP gain +30%
    -- Item Drop Rate +30%
    -- Item Stack Cap: Bag +20, Storage +200

    *"Item Stack Cap" is the maximum amount (cap) for each item you can own. Please understand that it does not expand the slots for Bag and Storage.

    If you purchase all Tickets simultaneously, the following additional bonuses will be applied.

    - EXP gain +50%
    - JEXP gain +50%
    - Item Drop Rate +50%
    - "Shortcuts" pages increased to 5 pages.
    - Bag Slot increased by 50
    - No charge of Gold Bank fee
    - Item Stack Cap: Bag +80 (Total +200), Storage +800 (Total +2000).

    * After you have purchased all Monthly Tickets, please follow the steps below to add "Shortcuts" pages.
    Tap "Menu" -> "Options" -> "Config" -> "Control" -> "Number of Shortcuts"
    *"Item Stack Cap" is the maximum amount (cap) for each item you can own. Please understand that it does not expand the slots for Bag and Storage.

    Please also refer to the Monthly Tickets page in the "Shop".
  • ▼The purchased items do not become reflected
  • The Gems and Monthly Tickets that I purchased do not become reflected in the game.
  • Please try the following if you experience the purchased items not being reflected.

    -Google Play Store Method
    1. Boot "Play Store".
    2. Close the screen and boot "AVABEL ONLINE" application.

    -AVABEL ONLINE "Shop" page Method
    1. Boot "AVABEL ONLINE"
    2. Title Screen > Access "Shop"

    If the Gems and Ticket status are still not reflected, please contact customer support from the Contact Form.

    *Please do not change your Google Account while the issue above persist.
    That could result in Gems or Monthly Tickets being granted to the other Account.
  • ▼About consuming Gem
  • Gems disappeared without any notice.
  • Please check your Gem purchase/use history by following steps below:

    "Title screen" > "Menu" > "Customer Support" > Scroll down to the bottom > "Magic Gems owned/History of Magic Gems"

    Also, as stated in the Terms of Use and the Magic Gem Agreement, the "Gems" that can be used in the in-game Shop will be exchanged to an item "Miracle Water" after 180 days from purchase.

    Example 1:
    Purchased 10 Gems, and then purchased another 5 Gems after 80 days.
    15 Gems are owned, and 10 Gems expire after another 100 days.

    Example 2:
    Purchased 10 Gems, and then consumed 5 Gems after 80 days.
    The remaining 5 Gems will expire after another 100 days.

    *Each Gems will be exchanged to "Miracle Water" after 180 days from purchase.
    *The earlier purchased Gems will be consumed upon usage.

    We recommend to use the Gems as early as possible to avoid expiration.
  • ▼Isn't there any payment method supported other than Credit Card?
  • Isn't there any payment method supported other than Credit Card?
  • Other than Credit Cards, payments supported by Google Wallet such as Google Play Gift Cards or carrier billing can be used for payment.
    *Please contact Google Inc. if you need assistance with payment method.
  • ▼How can I cancel (unsubscribe) Monthly Tickets?
  • How can I cancel (unsubscribe) Monthly Tickets?
  • Please follow the steps below to cancel your Monthly Ticket.

    - Cancel Procedure
    [If you have purchased via Google Play]
    Play Store > Touch the Menu icon > My account > Touch "CANCEL" on the Ticket you want to cancel in the Subscription field.

    Notes:
    -For "Google Play" payment, if you cancel Monthly Ticket within the applied month, you will be in a provisional cancel state. Your subscription will be officially canceled automatically on the next month when the Monthly Ticket expires.
    -For "Google Wallet(TM)", if you cancel Monthly Ticket within the applied month, your subscription will be officially canceled automatically on the next month when the Monthly Ticket expires.

    *"Android", "Google Wallet" and "Google Play" are registered Trademarks of Google Inc.
  • ▼About Payment
  • How much does it cost to play AVABEL ONLINE?
  • AVABEL ONLINE is free to download and play.

    Please note that this does not include communication fees that incur while downloading the app or accessing the server for game play.
    Some services will include paid contents and payment is required when using such services.