Character Transfer
This will guide you in how to prepare and actually transfer your characters. Choose the column you wish to read.
I want to transfer my character or change devices.From Android to Android devicesCheck "Transfer between Android Devices".
You can transfer all of your game data.
From Android to iPhone devicesPlease refer to "transferring using your transfer code"
Some data such as Gems cannot be transferred with the transfer code.
I want to prepare in case my device breaks or gets lostThere are several ways such as the following to prepare in case your device breaks or gets lost.
How to Confirm Your Google AccountAndroid devices require a Google ID (Google Account) to verify users account. Please write down and keep your Google Account and the password in advance to prepare for switching the devices and to avoid the troubles.
How to Confirm Your Google Account
Note that Google Accounts verify only for Android devices.
To transfer to iOS devices, you will need to issue the transfer code.
Issue transfer codeSave your transfer code in case of any trouble.
Go HERE to learn how to issue a Transfer Code
Note that you cannot use the transfer code issued from your Android device to other Android devices.
Also write down and keep your Google Account as well.
My device broke or is lost.I remember my previous Google AccountIf you remember your previous Google Account, login using the same Google Account on your new device.
How to add a new Google Account to your new device
I know my transfer codeIf you have a transfer code, check the following steps in inputting the code.
How to input your transfer code
If you have not prepared anything of the abovePlease contact support if you have not prepared any of the above or have broken or lost your device.
How to contact support
I want to contact about transfersMy character has been deletedUpon contacting us when your character is lost due to broke or lost devices, or in failing in transfers, please contact us including the following information as much as you can remember, from Title screen > "Menu" > "Contact/FAQ".
- ID, Name, Class, and Level of the character you wish to restore
- Amount of Gem(s) you have purchased in the past, date and time of purchase, Order Number
- Avatar and arms (weapons and armors) equipped by the character you wish to restore
- Items that were in the Bag of the character you wish to restore
- Items that were in the Storage of the character you wish to restore
- Items that were in the Shop BOX of the character you wish to restore
- The latest date and time you have logged in to AVABEL ONLINE, and what you were doing
- The date and time you have first launched the application, and date and time you have created your first character
- The name of the joined guild and name of friends for the character you wish to restore
- The content of mails that were sent/received by the character you wish to restore
- Have you ever sent an inquiry to our customer support?
If yes, please write what you have inquired in details.
- Packs or paid items you have purchased using Gem(s) or Pack Tic(s) within a month
- Transfer code that was used in the past, used date, and which device you transferred to
I want to contact about transfersFor any other issues on transfers please contact us including the following information.
Details on your issue
Transfer code that you are using (If you have)
Where to Contact1. Install AVABEL ONLINE from the Google Play Store.
2. Launch AVABEL ONLINE in your device.
3. Contact from the in-game contact form of AVABEL ONLINE from "Game Title Screen" > "Menu" > "Contact/FAQ".
Asobimo Account issuesAVABEL ONLINE does not support the "Asobimo Account".
Please try the transfer method noted in this page.